General Terms and Conditions of Sale and Delivery of Orders of Products by Promega Biotech Ibérica S.L.

These General Terms and Conditions of Sale and Delivery of Product Orders (hereinafter, the "Terms" or "General Terms") are intended to regulate the terms under which users of the website with URL https://portugal.promega.com (hereinafter, the "Site" or "Website"), owned and operated by Promega Biotech Ibérica S.L. (hereinafter, "Promega"), may place online orders for any of the Promega products listed in the catalog published on the Site.

These General Terms are available on the Website and can be reviewed before account creation. They are considered fully and expressly accepted by the user upon account creation.

1. Product Selection: The user selects desired products from the catalog. Product details and images are available.
2. Quantity: The user selects the quantity on the product page. Clicking "Add to cart" includes the product in the user’s shopping cart.
3. Cart: Displays selected products, names, catalog numbers, unit prices, and totals. Items can be removed.
4. User Details: By clicking "Confirm" in the cart, registered users proceed with their credentials. Unregistered users must create an account.
5. Order Confirmation: After product selection and user identification, the user must provide/select a shipping and billing address and a payment method including a purchase order number. Promega will confirm the order via email, listing product information, catalog number, quantity, requested and scheduled shipping dates, status, billing, and shipping addresses. First-time orders will also trigger a request for the company’s VAT number.
6. Shipping: Orders are processed upon receipt, and products are delivered within 7 days unless out of stock.
7. Shipping Costs: From 01/01/2023, shipping is free for orders over €350 (excluding taxes). For orders below this amount, a €60 shipping fee applies. No additional charges will be applied for dry ice.
8. Warranties and Use Conditions: Promega guarantees that shipped products meet the specifications in their product sheets and manuals and will replace non-compliant items free of charge.
   • Promega offers no explicit or implied guarantees for specific applications not included in the documentation. Advice from Promega staff is indicative and not binding.
   • Promega declines responsibility for and will not replace products that are mishandled, stored improperly, or not used according to Promega protocols.
   • Products are for research use only and must not be used for therapeutic purposes.
   • Re-export of products without Promega’s written consent is prohibited.
9. Claims and Returns: Contact Promega’s Customer Service for return instructions. No returns are accepted without prior written authorization. Products must be returned in original, sealed, undamaged packaging.
   • Authorized returns due to user error will incur a fee of 15% of the product’s value (minimum €60) for administrative handling.
   • No claims on product performance will be accepted after 15 calendar days from receipt.
10. Payment and Retention of Title: Payment terms are 30 days from the invoice date unless otherwise agreed.
    • Late payments will incur interest unless agreed otherwise.

Promega reserves the right to deactivate or cancel user credentials at its discretion, particularly in cases of false information, shared login credentials, fraudulent or unlawful account use, or breaches of these Terms. Promega may take legal action for any damages caused.

Failure to comply with these Terms may result in user deactivation.

These Terms are governed by Spanish law.

If these Terms are updated, the new version will be considered accepted similarly to the original. Users are advised to check for updates regularly.